Cancellation and refund policy

Updated 15 November 2026

1. Every booking has its own rules. The cancellation and change conditions for your flights, hotels, tours, cruises, insurance and visa services are stated in your quotation and booking confirmation. Please read them before you pay. They are set mainly by the provider of each service.

2. How to cancel or change. Write to your consultant on WhatsApp or email, or call 9851-73-9851 during office hours. A cancellation takes effect from the time we receive your written request during working hours.

3. What is deducted.

• The provider's cancellation charge, as per the fare or rate rules of that booking. Non-refundable fares and rates carry no refund from the provider.
• Our service fee, as stated in your quotation or booking confirmation.
• Visa fees, visa service charges and insurance premiums, once the application is filed or the policy issued, are normally not refundable.
• Taxes are refunded only to the extent the provider and the tax rules allow.

4. When you receive the refund. We pass on the refund after we receive it from the provider. Airlines and hotels can take several weeks. We pay it to the original payment method or your bank account within 7 working days of receiving it. How long the provider takes is outside our control, so we cannot guarantee a date.

5. If a provider cancels or changes. If an airline, hotel or other provider cancels or changes your service, we will tell you promptly and help you choose between the alternative and the refund the provider offers.

6. No-show and unused services. Services not used during the trip, and no-shows, are generally not refundable.

7. Questions. If you believe a refund is wrong or delayed, contact your consultant first, then the grievance officer named in our privacy policy.