Privacy policy
Updated 15 November 2026
What we collect
- What you tell us: your name, phone number, email, travel plans, budget and the messages you send through the website, Maya or WhatsApp.
- For a booking or visa file: traveller names, dates of birth, passport details and, where a supplier or the law requires it, PAN.
- Automatically: pages visited, the advertisement or link that brought you to us, and basic device information, through cookies and similar tools from Google and Meta.
Why we use it
- To plan and quote your trip, make your bookings and file your visa applications.
- To contact you about your enquiry or trip by phone, WhatsApp or email.
- To send you travel offers on WhatsApp or email, if you have not opted out.
- To understand how the website and our advertisements perform.
- To meet tax and legal requirements.
Who we share it with
- Airlines, hotels, transport and activity providers, insurers, and embassies or visa centres, only as needed for your trip.
- Companies that run our systems for us: our messaging provider for WhatsApp, cloud hosting, our AI assistant's technology provider, analytics and, for online payments, the payment gateway.
- Authorities, when the law requires it.
We do not sell your personal data.
How long we keep it. We keep enquiry and booking records for as long as needed for your trip, for repeat bookings and for tax and legal purposes, and then delete or anonymise them. Identity documents are kept only for as long as a booking, visa file or legal requirement needs them.
How we protect it. Access is limited to staff who need it. Identity numbers are masked in our records wherever the full number is not required.
Your choices. You can ask us for a copy of your data, to correct it, to delete it where the law allows, or to stop marketing messages. Write or WhatsApp to the contact below. Reply STOP to any promotional WhatsApp message to opt out.
Children. Bookings for travellers under 18 are made by a parent or guardian, who provides their details.
Grievance officer. Vineet Bansal, Escapenfly, SCO 4, Second Floor, Sector 27C, Chandigarh 160019. 9851-73-9851. We acknowledge complaints within 48 hours and aim to resolve them within one month.